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Terms of Use

Last Updated: October 3, 2026

These Terms of Use ("Terms") govern your access to and use of ZeoCall, a software-as-a-service (SaaS) PBX and business communication platform provided by Zeonix Global Pvt. Ltd.

By creating an account, subscribing to ZeoCall, accessing the ZeoCall website, or using any ZeoCall service, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you must not access or use ZeoCall.

1. Definitions

For the purposes of these Terms, the following definitions apply:

1.1 "ZeoCall", "we", "us", or "our"

"ZeoCall", "we", "us", or "our" refers to Zeonix Global Pvt. Ltd., the company that owns and operates the ZeoCall platform.

1.2 "ZeoCall Services"

"ZeoCall Services" means the SaaS-based PBX software, communication features, account management functionality, integrations, APIs, documentation, website, applications, and other services made available by Zeonix Global Pvt. Ltd. under the ZeoCall brand.

1.3 "Customer", "you", or "your"

"Customer", "you", or "your" means the individual, business, organisation, institution, or other legal entity that creates an account, subscribes to, or uses ZeoCall Services.

1.4 "Account"

"Account" means the account created by or for a Customer to access and use ZeoCall Services.

1.5 "Subscription"

"Subscription" means the paid subscription plan selected by the Customer to access ZeoCall Services for the applicable subscription period.

1.6 "Customer Data"

"Customer Data" means information, data, configurations, contacts, account information, telephone numbers, call logs, and other information submitted, generated, or managed by the Customer through ZeoCall Services.

1.7 "Call Logs"

"Call Logs" means metadata relating to calls made or received through ZeoCall, which may include information such as call date, time, duration, caller or recipient number, call status, and other technical information required to provide and operate the Services.

1.8 "API"

"API" means an application programming interface made available by ZeoCall to enable authorised integrations with ZeoCall Services.

1.9 "Third-Party Services"

"Third-Party Services" means services, telecommunications providers, SIP providers, telephone number providers, software, hardware, platforms, integrations, or other services provided by third parties and used in connection with ZeoCall.

1.10 "Documentation"

"Documentation" means user guides, technical documentation, instructions, API documentation, help materials, and other information provided by ZeoCall relating to the Services.

1.11 "Intellectual Property Rights"

"Intellectual Property Rights" means copyrights, trademarks, service marks, patents, designs, trade secrets, know-how, software rights, database rights, and other intellectual property rights recognised under applicable law.

2. Acceptance of These Terms

By accessing or using ZeoCall Services, you agree to be legally bound by these Terms and any applicable policies referenced in them.

If you are using ZeoCall on behalf of a company, organisation, or other legal entity, you represent that you have the authority to bind that entity to these Terms. In such circumstances, "you" and "your" shall refer to that entity.

Your continued use of ZeoCall following any modification of these Terms constitutes acceptance of the updated Terms, subject to applicable law.

3. Eligibility and Account Registration

You must provide accurate and complete information when creating and maintaining your ZeoCall Account.

You are responsible for:

  • maintaining the confidentiality of your account credentials;
  • restricting unauthorised access to your Account;
  • ensuring that information associated with your Account remains accurate;
  • all activity carried out through your Account; and
  • promptly notifying ZeoCall if you suspect unauthorised access or use of your Account.

You must not create or maintain an Account using false, misleading, or fraudulent information.

ZeoCall reserves the right to refuse, suspend, or terminate an Account where there is reasonable evidence of fraud, misuse, security concerns, or violation of these Terms.

4. ZeoCall Subscription

ZeoCall is provided as a subscription-based SaaS PBX service.

The features, usage limits, number of users, integrations, telephone services, and other functionality available to you may depend on the Subscription plan selected.

Subscription fees, billing periods, applicable taxes, and other commercial terms will be presented to the Customer at the time of subscription or through the applicable order, quotation, invoice, or subscription page.

Unless otherwise stated in writing, access to paid ZeoCall Services is subject to payment of the applicable Subscription fees.

ZeoCall may change its Subscription plans, features, pricing, or usage limits from time to time. Where required by applicable law, reasonable notice will be provided before material changes affecting an existing Subscription take effect.

5. Licence and Permitted Use

Subject to these Terms and payment of applicable Subscription fees, Zeonix Global Pvt. Ltd. grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use ZeoCall Services during your active Subscription.

This right is provided solely for your internal business or organisational communication purposes.

You must not:

  • copy, reproduce, modify, or create derivative works of ZeoCall;
  • reverse engineer, decompile, disassemble, or attempt to discover the source code of ZeoCall;
  • sell, resell, rent, lease, sublicense, distribute, or commercially exploit ZeoCall except where expressly authorised by Zeonix;
  • use ZeoCall to develop a competing product or service;
  • interfere with or disrupt the operation or security of ZeoCall;
  • attempt to gain unauthorised access to any account, system, network, API, or infrastructure;
  • remove or alter proprietary notices, trademarks, or copyright notices;
  • use automated means to access ZeoCall except through authorised APIs or functionality; or
  • use ZeoCall in violation of applicable law.

6. Business PBX and Telephony Services

ZeoCall provides SaaS-based PBX functionality designed to help businesses and organisations manage their internal and external business communications.

Depending on the applicable configuration and Subscription, Customers may use ZeoCall with:

  • telephone numbers provided through ZeoCall; and/or
  • telephone numbers, SIP accounts, SIP trunks, or telecommunications services provided by the Customer's own telecommunications or SIP provider.

Where a Customer connects its own telecommunications provider, SIP provider, telephone numbers, or other Third-Party Services to ZeoCall, the Customer remains responsible for maintaining the applicable third-party account, permissions, contracts, charges, and regulatory requirements.

Where telephone numbers or telecommunications services are provided through ZeoCall or its service providers, their availability may be subject to the requirements, policies, technical limitations, and regulatory requirements of the relevant telecommunications provider.

ZeoCall does not guarantee that a particular telephone number, geographic number, caller ID, destination, or telecommunications service will always be available.

7. No Emergency Calling

ZeoCall is not an emergency calling service.

ZeoCall does not provide access to emergency services, including police, fire, ambulance, medical emergency services, or other emergency response organisations.

You must not rely on ZeoCall to contact emergency services.

Customers are responsible for maintaining an alternative means of accessing emergency services where required.

Zeonix Global Pvt. Ltd. shall not be responsible for any inability to contact emergency services through ZeoCall.

8. Lawful and Acceptable Use

You agree to use ZeoCall only for lawful purposes and in compliance with all applicable laws, regulations, and industry requirements.

You must not use ZeoCall to:

  • make fraudulent, deceptive, abusive, threatening, or harassing communications;
  • impersonate another person or organisation;
  • make unlawful or unauthorised calls;
  • transmit malicious software, viruses, or harmful code;
  • conduct scams, fraud, phishing, or other deceptive activities;
  • send unlawful unsolicited communications;
  • interfere with telecommunications networks or services;
  • bypass security, authentication, access controls, or usage restrictions;
  • manipulate caller identification information for unlawful or deceptive purposes;
  • use ZeoCall to violate the privacy or rights of another person;
  • engage in activities that violate applicable telecommunications laws or regulations; or
  • facilitate or participate in any illegal activity.

You are responsible for ensuring that your use of ZeoCall and all communications made through your Account comply with applicable laws.

9. Fair Use

ZeoCall is intended for legitimate business communication.

ZeoCall may monitor usage patterns and technical information necessary to identify misuse, abuse, fraud, security threats, or activity that may adversely affect the platform or other customers.

Where usage is considered abusive, fraudulent, unlawful, or materially harmful to the ZeoCall platform or other users, Zeonix Global Pvt. Ltd. may take appropriate action, including:

  • contacting the Customer;
  • restricting specific functionality;
  • temporarily suspending access;
  • limiting particular usage;
  • requiring additional verification; or
  • terminating the affected Account or Subscription.

Any such action will be taken subject to applicable law and the circumstances of the case.

10. API and Integrations

ZeoCall may provide APIs or integration functionality to enable Customers to connect ZeoCall with other software and business systems.

API access is subject to applicable technical documentation, authentication requirements, rate limits, usage restrictions, and additional terms communicated by ZeoCall.

You are responsible for:

  • protecting API credentials and access tokens;
  • ensuring that integrations are properly authorised;
  • ensuring that your use of the API complies with applicable laws;
  • preventing unauthorised access to your API credentials;
  • maintaining the security of systems connected to ZeoCall; and
  • ensuring that data transferred through an integration is lawfully collected and processed.

You must not use the API to interfere with ZeoCall, circumvent technical restrictions, conduct abusive activity, or gain unauthorised access to data or systems.

ZeoCall may modify, restrict, suspend, or discontinue API functionality where reasonably necessary for security, operational, technical, or legal reasons.

11. Third-Party Services and Equipment

ZeoCall may be used together with third-party services, telecommunications providers, SIP providers, telephone numbers, IP phones, software, networks, or other equipment.

Third-party services are not controlled by Zeonix Global Pvt. Ltd.

Your use of a third-party service may be subject to separate terms, privacy policies, fees, technical requirements, and regulatory obligations imposed by that third party.

ZeoCall is not responsible for the availability, performance, security, accuracy, or functionality of third-party services.

Where you connect your own SIP provider or telecommunications service to ZeoCall, you are responsible for ensuring that the connection and associated use comply with the terms and requirements of that provider.

12. Call Logs and Call Data

ZeoCall may collect and process Call Logs and other technical information necessary to operate, secure, troubleshoot, maintain, and improve the Services.

ZeoCall does not record or store recordings of calls as part of its standard Service.

Call Logs may contain information such as:

  • calling and receiving numbers;
  • date and time of calls;
  • call duration;
  • call status;
  • technical information relating to the call; and
  • other metadata necessary for operating the Service.

Call Logs do not constitute recordings or stored audio content of the calls.

Customers are responsible for ensuring that their use of call-related information complies with applicable privacy, telecommunications, employment, and data protection laws.

13. Customer Data

You retain your rights in Customer Data that you submit to or manage through ZeoCall, subject to the rights necessary for Zeonix Global Pvt. Ltd. to provide the Services.

You grant Zeonix Global Pvt. Ltd. the limited right to process Customer Data to the extent necessary to:

  • provide and operate ZeoCall;
  • maintain and secure the Services;
  • provide customer support;
  • prevent fraud and misuse;
  • troubleshoot technical issues;
  • comply with legal obligations; and
  • perform other activities necessary to provide the Services.

You represent that you have all necessary rights, permissions, and lawful bases required to provide Customer Data to ZeoCall and to allow Zeonix to process such data for the purposes described in these Terms and the applicable Privacy Policy.

14. Data Protection and Privacy

ZeoCall processes personal data in accordance with its applicable Privacy Policy and applicable data protection laws.

Where applicable to the processing activities, Zeonix Global Pvt. Ltd. will apply appropriate data protection principles and safeguards, including those required under applicable data protection legislation.

Customers are responsible for determining whether their use of ZeoCall requires them to provide notices, obtain consents, establish a lawful basis for processing, or fulfil other obligations under applicable privacy and data protection laws.

Where applicable, Zeonix Global Pvt. Ltd. will implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction.

Nothing in these Terms limits any rights that cannot lawfully be excluded under applicable data protection legislation.

15. Data After Account Termination

Upon termination of a Customer Account, access to ZeoCall Services will cease in accordance with these Terms.

Subject to applicable legal requirements, Customer Data associated with the terminated Account will be anonymised upon termination.

The anonymisation process is intended to ensure that the information can no longer reasonably be used to identify the Customer or an identifiable individual, subject to applicable law and the nature of the information concerned.

Once data has been irreversibly anonymised, it will no longer be treated as personal data attributable to the Customer or an identifiable individual, to the extent permitted by applicable law.

ZeoCall may retain information where retention is required by law, necessary to establish, exercise, or defend legal claims, or otherwise permitted under applicable law.

16. Intellectual Property Rights

All Intellectual Property Rights in and relating to ZeoCall, including but not limited to:

  • software;
  • source code;
  • object code;
  • platform architecture;
  • user interfaces;
  • designs;
  • trademarks;
  • logos;
  • documentation;
  • databases;
  • technology; and
  • other proprietary materials

are owned by or licensed to Zeonix Global Pvt. Ltd.

Nothing in these Terms transfers ownership of ZeoCall or its Intellectual Property Rights to the Customer.

Except for the limited right to use ZeoCall during an active Subscription, no rights are granted to the Customer.

17. Customer Feedback

If you provide suggestions, recommendations, ideas, feature requests, or other feedback relating to ZeoCall, you grant Zeonix Global Pvt. Ltd. the right to use that feedback without restriction or compensation, provided that such use does not disclose your confidential information.

18. Service Availability

ZeoCall will use reasonable efforts to maintain the availability and functionality of its Services.

However, Zeonix Global Pvt. Ltd. does not guarantee that ZeoCall will:

  • always be available;
  • operate without interruption;
  • be completely error-free;
  • be free from delays;
  • be completely secure;
  • work with every third-party system or device; or
  • provide uninterrupted telecommunications connectivity.

Service availability may be affected by maintenance, upgrades, network conditions, internet connectivity, third-party services, telecommunications providers, infrastructure failures, security incidents, force majeure events, or circumstances outside Zeonix's reasonable control.

19. Maintenance and Changes to the Services

ZeoCall may modify, update, improve, suspend, or discontinue features or functionality of the Services from time to time.

Changes may be made for reasons including:

  • security;
  • technical improvements;
  • regulatory requirements;
  • product development;
  • performance;
  • infrastructure changes; or
  • changes in third-party technologies or services.

Where reasonably practicable, Zeonix Global Pvt. Ltd. will provide notice of material changes that significantly affect the Customer's use of the Services.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, ZeoCall Services are provided on an "as is" and "as available" basis.

Zeonix Global Pvt. Ltd. does not warrant or represent that the Services will be uninterrupted, error-free, completely secure, or suitable for every particular business requirement.

Zeonix does not warrant the availability or quality of telecommunications services provided by third-party providers.

Nothing in these Terms excludes or limits any warranty, representation, or consumer right that cannot legally be excluded or limited under applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Zeonix Global Pvt. Ltd., its directors, employees, affiliates, officers, contractors, and service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business, loss of revenue, loss of goodwill, loss of anticipated savings, or business interruption arising from or relating to the use of or inability to use ZeoCall.

To the maximum extent permitted by applicable law, Zeonix Global Pvt. Ltd.'s total aggregate liability arising out of or relating to ZeoCall or these Terms shall not exceed the total Subscription fees paid by the Customer to Zeonix Global Pvt. Ltd. for ZeoCall during the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.

22. Indemnification

You agree to defend, indemnify, and hold harmless Zeonix Global Pvt. Ltd., its affiliates, directors, officers, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and reasonable expenses arising from or relating to:

  • your breach of these Terms;
  • your unlawful or unauthorised use of ZeoCall;
  • your violation of applicable law;
  • your violation of the rights of another person or entity;
  • Customer Data supplied by you;
  • your telecommunications or SIP provider;
  • your misuse of ZeoCall; or
  • your use of an API or integration in violation of these Terms or applicable documentation.

23. Suspension of Services

ZeoCall may suspend or restrict access to an Account where reasonably necessary to:

  • protect the security of ZeoCall;
  • prevent fraud or abuse;
  • investigate suspected unlawful activity;
  • address a security incident;
  • prevent harm to ZeoCall or other customers;
  • comply with legal or regulatory requirements;
  • address non-payment of applicable Subscription fees; or
  • address a material violation of these Terms.

Where reasonably practicable, Zeonix Global Pvt. Ltd. will provide notice before suspension unless immediate action is necessary to protect the Services, Customers, or third parties.

24. Termination

These Terms remain effective while you maintain an active ZeoCall Account or otherwise use the Services.

You may terminate your use of ZeoCall by cancelling your Subscription and Account in accordance with the applicable cancellation procedure.

Customers may cancel their Subscription at any time, subject to the cancellation and refund provisions set out in Section 25.

Zeonix Global Pvt. Ltd. may suspend or terminate your Account if:

  • you materially breach these Terms;
  • you use ZeoCall unlawfully;
  • you engage in fraudulent or abusive activity;
  • your use creates a security risk;
  • you fail to pay applicable Subscription fees;
  • continued provision of the Services would violate applicable law; or
  • termination is otherwise permitted under these Terms.

Upon termination, your right to access and use ZeoCall will cease in accordance with the applicable cancellation or termination terms.

Where the Customer is entitled to a refund under Section 25, the applicable unused Subscription fees will be refunded in accordance with that section.

25. Subscription Cancellation and Refunds

Customers may cancel their ZeoCall Subscription at any time.

Upon cancellation, the Customer's access to ZeoCall will be handled in accordance with the applicable Subscription terms and the cancellation process available through the ZeoCall platform.

Where a Customer has paid for a Subscription period in advance and cancels before the end of that Subscription period, the unused portion of the Subscription fees will be refundable.

The refundable amount will be calculated based on the unused portion of the applicable Subscription period, subject to applicable taxes, payment processing requirements, or deductions permitted by applicable law.

Refunds will be processed using the applicable payment method or through another reasonable method determined by Zeonix Global Pvt. Ltd.

Cancellation does not relieve the Customer of any outstanding amounts that became due before the cancellation date.

If a Subscription is terminated by Zeonix Global Pvt. Ltd. due to the Customer's material breach of these Terms, unlawful activity, fraud, abuse, or other conduct that permits termination under these Terms, refund eligibility may be affected to the extent permitted by applicable law.

26. Changes to These Terms

Zeonix Global Pvt. Ltd. may update these Terms from time to time.

The updated version will be published on the ZeoCall website with a revised "Last Updated" date.

Where required by applicable law, Zeonix will provide appropriate notice of material changes.

Your continued use of ZeoCall after the effective date of revised Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

27. Confidentiality

Each party may receive confidential information belonging to the other party in connection with the Services.

The receiving party agrees to use reasonable measures to protect confidential information and not disclose it to unauthorised third parties, except where disclosure is:

  • required by law;
  • necessary to provide the Services;
  • made to authorised employees, contractors, or service providers who are subject to confidentiality obligations; or
  • otherwise authorised by the disclosing party.

Confidential information does not include information that is publicly available through no breach of these Terms, independently developed without use of confidential information, or lawfully received from a third party without confidentiality restrictions.

28. Force Majeure

Zeonix Global Pvt. Ltd. shall not be responsible for delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

Such circumstances may include natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, government action, telecommunications failures, internet failures, power failures, cyberattacks, infrastructure failures, labour disputes, or failures of third-party service providers.

29. Assignment

You may not assign, transfer, or otherwise dispose of your rights or obligations under these Terms without the prior written consent of Zeonix Global Pvt. Ltd., except where permitted by applicable law.

Zeonix Global Pvt. Ltd. may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, or transfer of the relevant business, subject to applicable law.

30. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permitted.

The remaining provisions of these Terms will continue in full force and effect.

31. No Waiver

Failure by Zeonix Global Pvt. Ltd. to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

Any waiver must be expressly made in writing.

32. Entire Agreement

These Terms, together with the applicable Privacy Policy, Subscription terms, order forms, quotations, and other policies expressly incorporated into these Terms, constitute the agreement between you and Zeonix Global Pvt. Ltd. concerning your use of ZeoCall.

They supersede previous agreements, communications, or understandings concerning the same subject matter, except where a separate written agreement expressly states otherwise.

33. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, or proceeding arising out of or relating to these Terms or the use of ZeoCall shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.

34. Electronic Acceptance

You acknowledge that acceptance of these Terms through electronic means, including clicking an acceptance button, checking an acceptance box, creating an Account, subscribing to ZeoCall, or continuing to use ZeoCall Services, constitutes your electronic acceptance of these Terms.

You agree that electronic records and communications may be used to establish your agreement with Zeonix Global Pvt. Ltd., subject to applicable law.

35. Contact Information

If you have questions, concerns, or requests relating to these Terms or ZeoCall Services, you may contact us at:

Zeonix Global Pvt. Ltd.
Email: info@zeoonixglobal.com
Address:
SCO 11, Sector 17 E, 4th Floor,
Above Tejees Studio,
Chandigarh, 160017, India
Website: www.zeocall.com

36. Acknowledgement

By accessing, creating an Account, subscribing to, or using ZeoCall, you acknowledge that:

  • you have read and understood these Terms;
  • you agree to comply with these Terms;
  • you will use ZeoCall only for lawful purposes;
  • you understand that ZeoCall does not provide emergency calling;
  • you understand that ZeoCall does not record or store call recordings as part of its standard Service;
  • you understand that Call Logs may be processed as described in these Terms;
  • you understand that you may connect your own SIP provider or use telephone numbers provided through ZeoCall, subject to applicable requirements;
  • you understand that unused Subscription fees are refundable in accordance with these Terms; and
  • you accept the rights, obligations, limitations, and conditions contained in these Terms.

Last Updated: October 3, 2026