Privacy Policy

At ZeoCall, operated by Zeonix Global Pvt. Ltd., we respect your privacy and are committed to protecting the personal and business information entrusted to us.

This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, how long we retain it, and the choices available to you when you use the ZeoCall website, software, applications, APIs, communication services, and related services (collectively, the “Services”).

By accessing or using ZeoCall, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

1. Who We Are

ZeoCall is a SaaS-based PBX and business communication platform operated by:

Zeonix Global Pvt. Ltd.
Registered/Business Address:
SCO 11, Sector 17 E, 4th Floor,
Above Tejees Studio, Chandigarh,
160017, India

Website: www.zeocall.com
Email: info@zeonixglobal.com

For the purposes of applicable data protection laws, Zeonix Global Pvt. Ltd. may act as the data controller or processor depending on the nature of the information and the Services involved.

2. Information We Collect

We may collect different types of information when you create an account, use our Services, communicate with us, or interact with our website.

2.1 Information Provided During Account Registration

When you register for a ZeoCall account or subscribe to our Services, we may collect:

Full name
Business or company name
Email address
Phone number
Billing information
Account and login credentials
Business address
Subscription and plan information

This information may be required to create and manage your account, provide the Services, process payments, communicate with you, and maintain our business relationship with you.

2.2 Payment Information

Payments for ZeoCall subscriptions may be processed through Razorpay, a third-party payment service provider.

ZeoCall may receive information necessary to confirm and manage a transaction, such as payment status, transaction details, and related billing information.

Payment card or other sensitive payment credentials may be processed directly by the applicable payment provider in accordance with its own privacy policy and security practices.

We do not intend to store complete payment card information on ZeoCall systems where such information is handled directly by the third-party payment provider.

2.3 Technical and Usage Information

When you access or use ZeoCall, we may automatically collect certain technical and usage information, including:

IP address
Browser type and version
Operating system
Device information
Login and access timestamps
Usage information
Error logs
Cookies and similar technologies

We use this information to operate, maintain, secure, troubleshoot, monitor, and improve our Services.

3. Call-Related Information

Because ZeoCall provides business PBX and communication services, certain information relating to calls may be processed as part of providing the Services.

Call logs may include:

Caller number
Recipient number
Date and time of the call
Call duration
Call direction, such as incoming or outgoing
Call status
Extension or user associated with the call
Technical and network information

These call logs may be used to provide and manage the Services, support account administration, troubleshoot technical issues, maintain service security, generate reports, and improve service reliability.

ZeoCall Does Not Record Calls

ZeoCall does not record or store call recordings as part of its standard Services.

However, call-related metadata and call logs may be processed as described in this Privacy Policy.

4. Customer Data and Business Information

Customers may use ZeoCall to add, upload, store, manage, or otherwise process business information through the Services.

Depending on how the Services are used, this may include:

Employee information
Contact information
Customer information
Business contact details
Other business-related information entered or uploaded by the customer

Such information is referred to in this Privacy Policy as “Customer Data.”

The customer remains responsible for determining what information is entered into ZeoCall and for ensuring that its collection and use of such information complies with applicable laws and its own privacy obligations.

Where ZeoCall processes Customer Data on behalf of a customer, Zeonix Global Pvt. Ltd. will process such data in accordance with the customer's instructions and the applicable agreement governing the Services, subject to applicable law.

5. How We Use Information

We may use the information we collect for purposes including:

Creating and managing user accounts
Providing and operating the ZeoCall Services
Processing subscriptions and payments
Managing billing and account information
Providing customer and technical support
Processing and maintaining call logs
Monitoring service performance and reliability
Detecting, preventing, and investigating misuse or unauthorized activity
Diagnosing errors and technical problems
Maintaining the security of our systems
Improving our products, website, and Services
Communicating with customers regarding their accounts and Services
Sending service-related notifications
Sending product updates and information about new features
Sending promotional and marketing communications where permitted
Complying with legal and regulatory obligations
Establishing, exercising, or defending legal claims
Protecting the rights, property, and security of Zeonix Global Pvt. Ltd., our customers, and users

We will process personal information only where we have an appropriate legal basis to do so under applicable law.

6. Marketing Communications

ZeoCall may send customers information about product updates, new features, services, offers, or other promotional communications.

Where required by applicable law, we will obtain the necessary consent before sending promotional communications.

You may opt out of marketing communications at any time by:

Using the unsubscribe or opt-out option provided in a marketing email; or
Contacting us using the contact details provided in this Privacy Policy.

Please note that opting out of marketing communications does not prevent us from sending important service-related or transactional communications, such as account notices, security alerts, billing information, service updates, or other communications necessary to provide the Services.

7. Cookies and Similar Technologies

ZeoCall may use cookies and similar technologies on its website and Services.

Cookies may help us:

Operate and maintain website functionality
Remember preferences and settings
Understand how visitors interact with our website
Measure website performance
Analyse website traffic and usage
Improve the user experience
Support security and fraud-prevention activities

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some website features.

8. Analytics and Website Measurement

ZeoCall may use third-party analytics and website measurement technologies, including:

Google Analytics
Google Tag Manager

These technologies may help us understand website usage, measure performance, analyse traffic, and improve our website and Services.

These third-party providers may process information in accordance with their respective privacy policies and terms.

9. Third-Party Service Providers

ZeoCall may work with trusted third-party service providers that help us operate and deliver the Services.

These providers may assist with:

Hosting and infrastructure
Payment processing
Email and communications
Analytics
Technical and operational services

We may share information with these providers only to the extent reasonably necessary for them to perform services on our behalf.

Third-party service providers may be required to maintain appropriate security measures and may only process information in accordance with applicable agreements, instructions, and legal requirements.

10. Payment Service Provider

ZeoCall uses Razorpay for payment processing.

When you make a payment, certain information may be shared with or processed by Razorpay to facilitate the transaction, verify payment details, prevent fraud, and complete payment-related activities.

Your use of payment services may also be subject to Razorpay's own terms and privacy practices.

11. Disclosure of Information

We do not sell your personal information as a business practice.

We may disclose personal information where reasonably necessary:

To Service Providers

To third-party providers that help us provide, operate, secure, analyse, or improve the Services.

For Legal and Regulatory Requirements

Where disclosure is required by law, regulation, court order, legal process, or governmental authority.

To Protect Rights and Security

Where necessary to detect fraud, investigate misuse, enforce our agreements, protect our systems, or protect the rights, safety, or property of Zeonix Global Pvt. Ltd., our customers, users, or others.

In Business Transactions

If Zeonix Global Pvt. Ltd. undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

12. International Data Transfers

Depending on the infrastructure and third-party service providers used to operate the Services, personal information may be processed or stored in countries other than the country in which you are located.

Where personal information is transferred internationally, we will take appropriate steps required under applicable data protection laws to protect that information.

Third-party providers may have their own international data processing arrangements and safeguards.

13. Data Security

We take reasonable technical and organisational measures designed to protect personal information and Customer Data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include appropriate access controls, authentication mechanisms, encryption, monitoring, and other safeguards appropriate to the nature of the information and the Services.

However, no internet-based service or method of electronic transmission can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to protect access to your account.

14. Data Retention

We retain personal information and Customer Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide and maintain the Services
Maintain business and financial records
Comply with legal and regulatory obligations
Resolve disputes
Enforce agreements
Detect and prevent fraud or misuse
Protect our legal rights

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

Where information is no longer required and there is no legal or legitimate reason to retain it, we may delete, anonymise, or otherwise securely dispose of it.

15. Data Following Account Termination

When a customer's ZeoCall account is terminated, customer information will be anonymised to Zeonix Global Pvt. Ltd. following termination, subject to applicable legal, regulatory, accounting, security, dispute-resolution, or other legitimate retention requirements.

Where information must be retained to comply with legal obligations or protect our legitimate interests, it may remain in our systems for the period required or permitted by applicable law.

Once the applicable retention period expires, the information may be deleted or anonymised.

16. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights concerning your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Request restriction of processing in certain circumstances
Object to certain processing activities
Request portability of certain personal information
Withdraw consent where processing is based on consent
Opt out of marketing communications

These rights may be subject to legal limitations and exceptions.

To exercise an applicable privacy right, you may contact us using the contact details provided below.

We may need to verify your identity before processing certain privacy requests.

17. Customer Responsibilities

If you use ZeoCall to collect, upload, store, or process personal information relating to your employees, customers, contacts, or other individuals, you are responsible for ensuring that you have an appropriate legal basis and the necessary permissions to process and share that information with ZeoCall.

Customers should also provide appropriate privacy notices to individuals whose information they process through the Services where required by applicable law.

18. Children's Privacy

ZeoCall is designed primarily for businesses and professional users and is not intended for use by children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

19. Third-Party Websites and Services

The ZeoCall website or Services may contain links to or integrations with third-party websites, platforms, or services.

Those third parties operate independently from ZeoCall and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, or content of third-party services that we do not control.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we may also provide additional notice of material changes, including through email or other appropriate communication channels.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you may contact us at:

Zeonix Global Pvt. Ltd.
Address:
SCO 11, Sector 17 E, 4th Floor,
Above Tejees Studio, Chandigarh,
160017, India